**captions thoughout the video**

This is not a tutorial. Just a sharing with what I did. 

I had Haruka (Nero) for 3 years and decided she need a new face up.

I'm no expert in customization so I might not be able to answer the 'how to do' and 'where to get', etc. Pullip forums are a great resource for customization and I got all the information there.